Shanghai's largest inbound agency for international visitors
FAQ

Questions we are asked before the first email.

Booking, guides, vehicles, payments and business travel. If your question is not here, write to us.

How far in advance should I book?

For a single day, 2–4 weeks is comfortable. For multi-day trips, business groups or a specific guide, 4–8 weeks is safer. We can sometimes move faster — ask.

Are the tours private?

Yes. Every itinerary is private for your party; we do not put you with strangers. The vehicle and guide are assigned to you.

What is included in the quote?

A private vehicle and driver, a licensed guide where stated, hotel pickup, fuel, tolls, parking and passenger insurance. Tickets, meals and personal expenses are listed separately.

Do you require a deposit? How do I pay?

A deposit confirms guides, hotels and vehicles; the balance is due before travel. We quote in USD, EUR or CNY and send payment details with the written proposal.

Are your guides licensed?

Yes. Every guide carries an electronic guide licence from the Ministry of Culture and Tourism. We send the name and licence number, and you can verify it on the official portal.

Do you have Portuguese, Spanish or Italian guides?

We work in English, Chinese, Spanish, Portuguese and Italian. Portuguese guides in Shanghai are limited, so book early; if we cannot cover your dates, we tell you before you book.

Can you pick us up at Pudong or Hongqiao? Do you provide child seats?

Yes. We meet you inside the arrivals hall with a name sign, track the flight, and fit child seats on request. Both airports and the cruise terminals are covered.

Can you arrange factory visits and interpreters?

Yes. We coordinate factory and market appointments, provide a business interpreter and build realistic drive times around your meetings in the Yangtze Delta.

What happens if my flight is delayed?

Send a message on WhatsApp; the driver waits and we re-time the pickup. Waiting time is agreed in advance, so there is no surprise.

Do you work with travel agents and corporate groups?

Yes. We work with agencies, corporate travel desks and event organisers, and can handle multi-vehicle movements and rooming lists.

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Send the brief. We will confirm availability, a vehicle and a clear quote.

Reply within one business day · English, 中文, Español, Português, Italiano

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